Preventative Maintenance

Service Agreement

Long name for a simple service that has a lot of benefits! Our Preventative Maintenance Service Agreement (PMSA) customers get all of the items listed above checked twice a year (spring and fall). They also get much more.

  • Priority Service - Since we know their systems are maintained well, they get priority service. More than likely when they have an issue with their system it is serious and not a negligence issue. We also know their system and its nuances, so they go up on the list during our most busy times.
  • Discounts - We extend 10% off service and repairs depending on plan type. Since we see them twice a year it is easy to change UV lights, HE Filters or upgrade thermostats. A properly maintained system will have less repairs and live longer. Plans include new system install discounts for being loyal customers.

Preventative Maintenance is just that: maintenance done on your HVAC system to prevent problems. Sounds like a scam? For some companies it is.

Some companies call their service preventative or they may call it something else but make sure that they are actually providing a service that will help your system and not just cost you money. Some companies will offer a low rate to perform a similar service but use it as a chance to get in your door and turn the visit into a revenue opportunity. We have heard companies say this service is just a way to make money on new installations or require their technicians are required to have a minimum repair amount for each maintenance visit.

That is not how we operate. Our philosophy on PM service is that we should break even. Should we find a component that has failed then we saved you a night of discomfort by correcting the situation before it became a problem. Our goal is not to fabricate repairs but to ensure your system is performing optimally and efficiently.

Here is what our service includes and an explanation why we include it in our Preventative Maintenance Service:

  • Inspect and clean Evaporator Coil - We look for indications of leaks or damage, clean with chemicals that remove dirt and grime
  • Treat inside of air handler with mold and mildew inhibitor. We check to see if growth of mold/mildew is excessive since last visit and determine why and a solution
  • Inspect and clean Condenser Coil - We look for indications of leaks or damage, clean with chemicals that remove dirt and grime
  • Remove leaves & debris from inside & outside of condenser - this keeps components from being in an environment that can cause them to rust/exposure to moisture and prematurely fail 
  • Clean Drain Pan - add mold and mildew inhibitors
  • Clean Drain Line - to ensure clogs are not forming
  • Inspect and/or Clean Filter - We also offer filter service
  • Check Refrigerant Charge - to make sure levels are optimal and no issues are pressent
  • Visual check for Refrigerant Leaks
  • Check Air Temperatures - ensure your system is performing satisfactory
  • Check/Adjust Belt Tension
  • Check Thermostat
  • Check Amperage of motors - apm readings can alert us to potential failure
  • Check Amperage of compressor - apm readings can alert us to potential failure
  • Check capacitors - capacitors have warning signs they are going to fail.
  • Check and inspect Contactor - contactors have warning signs of possible failure
  • Check / Tighten Electric Connections - if connections are coming loose this will prevent unexpected failure

Certain component failures can have catastrophic effects on your system. Once some components fail and if you continue to operate your system - others can fail or cause the entire system to fail. It is best to be aware of failing components before they have the chance to kill your system.

If you have a heat pump system, most common in the south, your system will operate in one of two modes - heating or cooling. Each mode uses different components. In addition to the above check list, we would check additional components based on the season we are performing the maintenance. We can only check some of these when the temperature is between certain degrees. That is why we recommend performing this service in the spring and fall.

Preventative Maintenance